Frequently asked questions

Need some more information?
Here are all the important things to know.

What kind of pets are allowed?

Our apartments are pet friendly, but there are a few restrictions on the type, size, and breed. As a general guide, small pets are ok, but medium and large ones might not be. You pay a little more rent for every pet you own, to cover the cost of cleaning and general wear and tear.

Click here to view our pet policy.

Is there car parking?

Yes, there are 5 blue badge parking spaces at Bale & Anchor. These are allocated on a first come first serve basis for a monthly fee.

Does the gym cost extra?

The gym will be ready by Spring 2024 and no, it doesn’t cost any extra so work out as much as you like. Ask our concierge team for more information.

When will I be able to move in?

You can move into our apartments now!

How do I book a viewing?

Our show apartments are already open, so we look forward to showing you around and talking you through everything. Please give our resident services team a call on 020 7846 0122 or send an email to [email protected] and we’ll happily book you in.

Do the apartments come furnished?

That is up to you! Your apartment can come furnished with our premium-quality furniture package, which includes luxury pieces from designer brands. We’ve thought of every detail – from the bedside tables, to the double or king-sized sumptuous beds in every bedroom. And it’s all part of your rental agreement and included in your rent. Or, if you prefer, you can choose an unfurnished apartment and bring your own furniture.

Can I decorate the apartment?

Yes. You need to complete an alterations request form and get this approved by the on-site team first*. You could paint your walls to hanging shelves or putting your favourite paintings on the wall to make it feel more homely.

Do I have to set up my own internet?

No, we’ve got that covered! We have high-speed 100mbs broadband set up and ready to use in every apartment for when you move in. Broadband is also available for personal use only in all our communal areas. Apartments will also be set up for Freeview.

What's does my rent cover?

  • Your apartment
  • Superfast broadband
  • Cycle storage
  • On-site team & concierge
  • Flexible contracts
  • All our amenities

Is there cycle storage?

Yes. There’s plenty of free and secure cycle storage with fob access located inside the building. All you need is to bring your bike lock and chain.

Are there communal areas for residents?

Absolutely. In Autumn 2023 you’ll have access to private dining, roof terrace and our lounge areas in Anchor House. By Spring 2024 there will be even more shared spaces that are available to all residents including our penthouse known as Ampersand along with roof terraces, a 24/7 on-site gym, resident lounges, a private dining space which is available for all residents to book for that special occasion for a small fee. The majority of these areas will be ready Spring 2024 which will offer a great space to relax in, meet other residents, or to work from time-to-time.

Will there be residents' events?

Most definitely. We’re creating a vibrant community that we want you to be part of. Our regular events involve everything from wine and cheese tastings, fitness classes, Summer BBQs, book clubs, cake bakes, bike club, running club, knit and natter, charity volunteering days and yoga. There’s something for everyone.

Do I get any residents' discounts?

Yes. All our residents get access to local business discounts. See the residents’ portal or chat to concierge for further details on our special offers.

What sort of contracts are available?

We offer flexible contracts anything from 6 months to 5 years, any point you can give us 2 months’ notice to leave. The rent you pay will be reviewed each year in line with the Consumer Price Index, we will give you 6 weeks’ notice of a rent increase. See the terms in your tenancy agreement for further information.

Do I have to pay a deposit for my apartment when I move in?

We ask for a deposit of one months’ rent before you move in, and this is lodged in a tenancy deposit scheme for the duration of your tenancy. It’s refunded to you at the conclusion of your stay in line with your lease agreement and the condition of the property.

Can I have a BBQ on my balcony or terrace?

No. This is a fire hazard to the building and residents.

Can I hire the private dining rooms?

Yes, this can be hired and reserved through the on-site concierge team.

Is there public transport nearby?

Commuting will be a doddle with the National Rail and the DLR on your doorstep.

Is there an online support service?

Yes. All residents have access to a private residents’ portal which has handy apartment user guides, you can log any maintenance requests, view your rent balance of your account, regular building updates and community events.

Who is my landlord?

Bale & Anchor is a build-to-rent property created and managed by Legal & General. Legal & General is on a mission to standardise and improve the quality of renting for city dwellers by recognising the preference of the modern renter and offering ease of living through fantastic amenities, residents’ services and quality, crafted design.

Who is my managing agent?

Bale & Anchor is a Legal & General Homes for Rent community. Please see our other communities here.

Who do I keep in contact with during the application process?

Please contact our Residents’ Services Team using the email: [email protected] or alternatively call them direct on 020 7846 0122. The team will keep you up to date at all points and signpost you through the simple referencing process.

What are the documents required to start the application process?

We require one copy of photo identification:

  • Copy of photograph ID: UK passport, a passport or national identity card showing that the holder is a national of the European Economic Area (EEA or Switzerland).
  • A registration certificate or document certifying or indicating permanent residence issued by the Home Office, to a national of the European Economic Area or Switzerland.
  • A biometric ‘residence permit’ card issued by the Home Office to the holder indicating that the person name has ‘indefinite’ leave in the UK, or has ‘no time limit’ on their stay in the UK.

If you don’t have a passport please provide us with two of the following:

  • A copy of full driving or provisional photo card UK driving license.
  • Copy of birth certificate.

If you are outside of the EEA we will require:

  • A current passport or other ‘travel document’ endorsed to show that the holder is allowed to stay in the UK for a time-limited period.
  • A current biometric ‘residence permit’ card issued by the Home Office to the holder, which indicates that the named person is permitted to stay in the UK for a time limited period
  • A current ‘residence card’ (including an accession residence card or a derivative residence card) issued by the Home Office to a non-EEA National who is either a ‘family member’ of an EEA or Swiss national or has a ‘derivative’ right of residence.

We also require a copy of your Proof of Address:

  • Copy of Proof of Address: Issued within the last 3 months.

Please speak with the on-site Residents’ Services Team if you have any questions regarding any of the above. Without this documentation your application cannot begin – therefore it is imperative these documents are received asap. Please email the documents to [email protected] if you haven’t already provided these during the enquiry/viewing process.

What is a reference check?

  • Once the full documents are received your application details will be sent to our trusted approved referencing agency, Let Alliance. We will endeavour to do this within 24 hours of confirmation of the reservation or within 30 days of the move in date.
  • Let Alliance will email you and request that you complete their online application form.
  • They will also email you to state that if you wish to purchase your reference report there will be a fee of £10.00, please note this is your personal choice if you wish to purchase a copy - it will not affect your application if you chose not to do so.
  • Please complete the form as soon as it is received so that Let Alliance can start your reference check.
  • Where necessary the reference check will include an employment and previous landlord references.
  • Upon completion of the credit check, Let Alliance will contact the Residents’ Services Team and confirm if you have passed or failed.
  • If you have passed we will call you on the same day to advise this and to agree a move in date and discuss the next steps.
  • If you have failed, we will advise you of this and where possible we will suggest alternative ways to support and continue your application for an apartment at Bale & Anchor.

Who arranges my move in date?

  • Upon passing your credit check, you will be contacted by either our Resident Services Team or Homemade to advise you of this and agree your move in date and confirm these details via email.
  • The apartment will be checked on site for maintenance and cleaning so that your new home is perfect!
  • We will send you your AST and a calculation of the move in monies within 48 hours of confirming your move in date and final tenancy details.
  • Cleared payment is required in our bank account at least 4 days before the move in as well as your signed Tenancy Agreement in order to avoid delays in your move in.
  • Without the above two items keys cannot be exchanged and we will have to push the move in date back.

What happens after my move in?

  • The Residents’ Services Team will send to you on your move in day your move in pack, which will include your countersigned Tenancy Agreement, Move in letter, FAQ’s, a copy of your apartments Inventory and your Resident Welcome Guide which includes information on the amazing site, the amenities, facilities available to you, local pubs, restaurants, and the discounts and deals available to you for being a Bale & Anchor resident!! (These documents will also be available to you via the Residents’ Portal).
  • Following your move in any queries or questions you may have will be happily answered by our Front of House team and or our on-site Residents’ Services Team to whom you’ll already know.
  • Once you’ve settled in and would like another guided tour and induction to the on-site facilities, book in a time via the [email protected] email or pop and see the team in person and we’ll schedule in a date and time.
  • Our aim is to get you moved in as smoothly as possible, therefore, we do require the application process to be completed within 7 days of the initial contact from Let Alliance (as per your signed reservation form – delays may result in the apartment going back on the market – which we don’t want!).

Do I have to pay to reserve a home?

Yes. A holding deposit must be paid in order to reserve a home. The amount due is dependent on the home you reserve and will be deducted from your first months’ rent. The holding deposit is held in line with the Tenant Fees Act 2019. Please contact the Resident Services Team for more information.


What are you looking for?

Read more


Everything you need
and want, right here.

Enjoy access to Ampersand our club on the 34th and 35th floor, with amazing panoramic views over London and beyond. Live the high life with elegant spaces to dine, party, relax, work and play. It’s all part of the unique community at Bale & Anchor.

Read more


At Bale & Anchor you’ll feel right at home as we have all sorts of residents’ perks. If you join our friendly community you’ll be able to bring your furry friend along,* enjoy flexible contracts, no letting fees, free and fast broadband, the freedom to decorate and a 24/7 on-site team as standard.

*Ts and Cs apply

On site








Your Landlord

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What residents say about living at our Legal & General sister sites.
See all our other locations here.

Don’t just take it from us, see what some of our residents think about living at our locations on  Homeviews.

The facilities here are incredible, pool, gym, tennis, rooftop, private dining rooms to name a few! The building is always kept super clean and they are great with pets (we have a little Frenchie.)

Amanda, Blackhorse Mills

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Mo, The Fold, Croydon

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Amber, Blackhorse Mills

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